Personalised Logo Coaster

Thank you for choosing a personalised item. As each product is custom-made specifically to your requirements, please read the following policy carefully before placing your order.

1. Custom-Made Items

All personalised products are made to order based on the details, names, dates, photos, colours, wording, or specifications you provide.

Because these items are created specifically for you:

• They cannot be resold

• They cannot be altered once produced

• They are non-refundable and non-returnable unless faulty

By placing your order, you confirm that all personalisation details submitted are correct.

2. Proofing & Customer Responsibility

It is your responsibility to:

• Check spelling, grammar, dates, and formatting carefully

• Ensure uploaded images are clear and high resolution

• Confirm sizing, colour selection, and design options

We are not responsible for errors submitted by the customer.

If you require a design proof before production, this must be requested at the time of ordering (where applicable).

3. Returns & Refunds

Under UK Consumer Contracts Regulations, personalised goods are exempt from the 14-day cooling-off period.

Therefore:

• We do not accept returns or offer refunds on personalised products unless they are faulty or damaged.

• If your item arrives damaged or with a manufacturing defect, you must notify us within 48 hours of delivery with clear photographic evidence.

Where a fault is confirmed, we will offer:

• A replacement, or

• A refund at our discretion

  
  

4. Order Amendments & Cancellations

Orders for personalised products enter production quickly.

• Amendments may not be possible once production has begun.

• Cancellation requests will only be accepted if production has not started.

Please contact us immediately if you need to make changes.

5. Image & Content Guidelines

You confirm that:

• You own the rights or have permission to use any uploaded images

• The content provided does not infringe copyright, trademark, or intellectual property rights

• The content is not offensive, unlawful, or inappropriate

We reserve the right to refuse any order that breaches these guidelines.

6. Colour & Finish Variations

Due to screen differences, printing methods, and material finishes:

• Colours may vary slightly from on-screen previews

• Minor alignment variations may occur

• Natural materials (wood, metal, fabric) may have unique markings or grain patterns

These are not considered faults.

7. Data Protection

Any personal data, images, or information provided for personalisation purposes will be used solely to fulfil your order and handled in accordance with UK data protection legislation.